American Fork's ROI CX Solutions acquires Oregon call center company
ROI CX Solutions, an omnichannel customer experience services provider in American Fork, has acquired Active TeleSource Inc., a call center services company in Milwaukie, Oregon.
Founded in 1997, Active TeleSource provides customer experience services within the electric, gas and water utilities markets. ATI provides a suite of customized services including regulated utility customer care, demand response and energy efficiency customer care and technical support, and low-income home energy assistance program services to utility clients.
“ATI is a leader in the highly attractive, stable utilities market which is benefiting from significant tailwinds,” said Rob Schow, CEO of ROI. “Active TeleSource supercharges ROI’s growth in the utilities market to provide high-quality, domestic CX services within the regulated, mission-critical utility market.”
Gary Clark and Goran Samojlovski, co-founders of Active TeleSource, commented concerning joining ROI. “We see Active TeleSource joining ROI as a great opportunity to provide additional career pathways and growth for our team members and expand our service offering to our clients. ROI is a like-minded company with a steadfast commitment to quality, which makes them the ideal partner to enhance the value we bring to the utility market.”
ROI CX Solutions, founded in 2008, is a customer care and experience company offering services across health care, banking, financial services, insurance, government and other industries.