American hiring managers tread fine line between optimism & caution in 2025

U.S. hiring managers say they are navigating a market filled with both optimism and caution in 2025, as 92 percent expect to face challenges in the months ahead. This is according to a recent Express Employment Professionals-Harris Poll survey and the resulting “Jobs Insights” report.

Hiring managers report feelings of optimism (52 percent), hopefulness (46 percent) and confidence (45 percent) this year for their company. However, the most cited challenge continues to be finding qualified candidates, with 45 percent of respondents highlighting this issue.

Navigating AI is also a prominent concern, with 37 percent of hiring managers identifying challenges such as leveraging AI to reach more candidates, implementing AI for candidate assessment and processing job applications using AI.

Additionally, 27 percent of respondents expect increased competition in the job market to be a hurdle in 2025.

More than a third (36 percent) of hiring managers report that their companies lack the tools to find the right candidates for their job openings. Nearly a third (32 percent) currently have open positions they cannot fill, although this proportion has been trending downwards over the past two years.

Among those with open positions in the past year, 40 percent found it difficult to identify suitable candidates and 44 percent noted that it has become more challenging to find the right candidates compared to five years ago.

The inability to fill open positions is commonly attributed to several factors, including a lack of applicants with relevant experience (39 percent), a shortage of applicants with hard skills (38 percent), deficit of applicants with soft skills (33 percent) and a general lack of applicants (33 percent).

Extended unemployment is believed to play a role in the skills gap, with 64 percent of hiring managers reporting that prolonged unemployment leads to a deterioration of both hard and soft skills, particularly among young adults aged 18 to 24.

“While the challenges are significant, the resilience and adaptability of companies will be the driving force behind navigating this evolving landscape,” said Express Employment International CEO Bill Stoller. “By embracing technology and prioritizing skill development, they can create a more agile and capable workforce. This proactive approach will address current challenges and position companies for long-term success in an ever-changing market.”

The Job Insights survey was conducted online within the United States by The Harris Poll on behalf of Express Employment Professionals Nov. 11-26, 2024, among 1,001 U.S. hiring decision-makers.