Benefitfocus Inc., a provider of cloud-based benefits management software headquartered in Charleston, South Carolina, has announced the opening of a new office in Salt Lake City. After considering multiple options in the region, the company said it chose Salt Lake City because of its proximity to current customers in the Western region of the United States and due to its talent resources will be a promising location for the business to evolve.
Benefitfocus was founded in 2000 and has 1,430 employees at its two locations, both in South Carolina.
The new Benefitfocus office opened on Sept. 5 and is temporarily located on the fifth floor of the Cottonwood Center in Cottonwood Heights. A leadership team is currently working to make a permanent recommendation for the office location and its staffing. Currently, the office is primarily home to Customer Success Organization (CSO) team members, but moving forward, additional customer success managers will be hired from the Salt Lake City area. The company said it is putting together a longer-term plan for growing the Salt Lake City team.
“We are committed to providing world-class support to all our customers, and an important part of that is having associates located in the region who can quickly travel to customer sites,” said Benefitfocus president and COO Ray August. “Salt Lake City quickly emerged as an ideal spot not only because we already have many valuable associates located there, but also because the city boasts a strong talent pool, including a large number of multi-lingual workers, making it an ideal location for potential service center expansion.”