Lehi-based ClientSuccess, a customer onboarding platform, has acquired Product Signals, platform for product feedback and feature request management based in San Mateo, California.
“This acquisition represents a key step in our evolution from a legacy customer service provider to a next-gen platform, offering a fully integrated suite of solutions that unites post-sales teams and empowers them to deliver transformative, data-driven customer experiences” reads a ClientSuccess release announcing the purchase.
The Product Signals platform enables clients to transform customer and internal feedback into actionable insights that drive customer-focused product strategies. Now, by capturing product feedback and enriching it with data from ClientSuccess, businesses can make smarter, more impactful decisions for their product planning, the company said.
“Our acquisition of Product Signals showcases our commitment to creating an integrated platform that enables post-sales teams to work seamlessly together, delivering meaningful impact and measurable outcomes for their customers,” said Dave Blake, founder and CEO of ClientSuccess.
Blake said that the acquisition, combined with ClientSuccess’s recent purchase of customer onboarding company Baton, strengthens the company’s post-sales execution.
“With our acquisition of BATON enhancing customer onboarding and Product Signals driving better product alignment, we›re moving beyond the limits of a traditional CSP to provide a unified suite of products for a unified post-sales team to deliver a truly unified customer experience,” Blake added.
Financial terms of the transaction were not disclosed.