Collective Health, a San Francisco-based company that deals in the handling of healthcare insurance, has announced its expansion with the opening of a new Customer Experience Center in Lehi. The new location will immediately employ about 100 and Collective has plans to grow to 250 employees in the next year. This location is the company’s third, in addition to its product development office in Chicago and its headquarters in San Francisco.
The new office will be a central location for Collective Health’s customer experience team, enabling the company to continue expanding its customer service to its hundreds of thousands of members across the U.S. The company services over 200,000 members throughout all 50 states and maintains one of the highest customer satisfaction scores in the healthcare industry.
“We’re proud to bring new investment, jobs and opportunity to Lehi and with this new expansion, we’re redoubling our commitment to cultivate the quality service Collective Health is known for,” said Ali Diab, CEO and co-founder of Collective Health. “Through the combination of seamless technology and creative, smart and empathetic customer service teams, Collective Health provides its members and clients the type of healthcare experience people have always wanted, and are realizing they can and should demand today.”
“We’re thrilled to do this as part of Lehi’s vibrant tech community and since joining the community earlier this year, we’ve seamlessly made tremendous progress in making it easier for people to understand, navigate and pay for healthcare,” said Scott Murray, the company’s chief customer experience officer. “The key to fulfilling our commitment to build a better healthcare experience is to scale and nurture an inclusive environment and culture with our own service team so we continue meeting our increasing client demand.”
“I’m excited about the role our Customer Experience Center — and the Utahns coming to work there — will play in turning that mission into a reality and transforming healthcare for even more Americans,” said Murray.