Fusion BPO Services of Draper has acquired Canton, Ohio-based Ameridial Inc. Fusion BPO is a global outsourcing services provider that also has an operation in Kolkata, India. Ameridail provides telemarketing services to the healthcare, retail, e-commerce and automotive dealer sectors.
“The acquisition of Ameridial reinforces our commitment and strategy to deliver best-in-class, value-creation customer engagement services to U.S. clients,” said Pankaj Dhanuka, CEO and founding director of Fusion BPO. “Both companies have a common mission centered on being relevant to our clients today and tomorrow with a portfolio of capabilities and capacities.”
In addition to its Ohio operation, Ameridial has additional call centers in North Carolina and Maine. It also has a subsidiary that provides telefundraising services to nonprofit organizations. It employs about 270 people.
Founded in 2004, Fusion BPO’s 200 employees offer services across eight countries: the U.S., Canada, U.K., India, Philippines, El Salvador, Jamaica and Albania. This transaction represents the ninth acquisition that Fusion has made in the industry.