InMoment, a cloud-based customer experience data platform based in South Jordan, has acquired Lexalytics of Amherst, Massachusetts. Lexalytics is a business intelligence platform that provides data analytics solutions for sectors such as medical and legal.
“With Lexalytics, we bring together the most powerful structured and unstructured data analytics engines with our award-winning XI Platform to give companies the unique capability to mine feedback with unprecedented clarity and go beyond surveys to meet their customers and employees where they are — with a deeper understanding of their journey, emotion, intention and the effort associated with an experience,” said InMoment CEO Andrew Joiner. “We’re excited to welcome the extraordinarily talented Lexalytics team to InMoment.”
“Lexalytics is all about helping customers discover more meaningful intelligence in structured and unstructured data sources to help them drive more informed business decisions,” said Lexalytics CEO Jeff Catlin. “By joining InMoment, we have the remarkable opportunity to push additional innovative solutions and transformative expertise to our customers around the globe.”
“This combination brings tremendous flexibility to organizations that require private, public or hybrid cloud text analytics infrastructures — and unlocks exciting new market opportunities with native text analytics across 24 languages and the most industry data sets of any other provider,” an InMoment press statement said.
InMoment solutions are used in a variety of industries for social media monitoring, people analytics and voice of the employee, reputation management and voice of the customer and regulatory compliance programs. Brands such as Hootsuite, Transcom Worldwide, Altair, Kaplan and Biogen use the Lexalytics programs.
Lexalytics employees, including founder Catlin, will continue in their roles and as part of InMoment.