InteLogix, a Park City-based customer experience and government services company, has acquired Pioneer Customer Experience LLC, a specialized provider of business process outsourcing and customer experience services for federal, state and local government agencies. The previous owner was Business Processing Solutions LLC, a portfolio company of Gallant Capital Partners of Los Angeles.
Pioneer is located in Horseheads, New York and will continue to operate under its existing name, with no immediate changes to leadership. InteLogix said there will no impact to current clients of either Pioneer CX or InteLogix and all services will continue without disruption.
“This transaction represents a high conviction play to capture the government customer experience market,” InteLogix said. “By integrating Pioneer CX’s mission-critical certifications with InteLogix’s AI-enabled operational backbone, the combined entity creates a unique, high-barrier-to-entry platform designed for sustainable, long-term alpha.”
“At its core, the combined delivery model reflects a ‘citizens serving citizens approach,’” the statement continued. “By leveraging a domestic workforce with a deep understanding of public service, the partnership supports high-touch service delivery that maintains public trust while enabling scalability across government programs.”
“This acquisition is about intentionality. We are betting on a model that marries human empathy with technological precision,” said Mario Baddour, CEO and president of InteLogix. “Pioneer CX provides the foundational access; InteLogix provides the scale. Together, we are positioned to meaningfully elevate the public sector CX vertical by delivering a modernized, frictionless citizen experience.”