Salt Lake City-based InMoment, a marketer of customer experience intelligence software, has announced that Andrew Joiner has been appointed the company’s new chief executive officer by its board of directors. Outgoing CEO and InMoment founder John Sperry will continue as chairman of the company’s board of directors.
“We are excited to welcome Andrew to InMoment. Last summer we hit an inflection point with our innovation that opened a very different kind of opportunity for us,” said Sperry. “To achieve our full potential, we needed a distinguished software leader with fast-track growth experience. In Andrew, we’ve not only found that, but he also possesses deep expertise in the enriching and analysis of unstructured data, as well as customer experience. It is a unique combination.”
Joiner brings extensive expertise in building global, high-growth SaaS organizations. Prior to joining InMoment, Joiner served as head of the HP Software’s customer experience business, a $250 million independent software business of Hewlett Packard. Before that, he led the high-growth business unit within HP Autonomy. Joiner was founder and CEO of Singlecast Technologies, a pioneer in unstructured data classification.
“I’ve worked at the intersection of unstructured data and software automation for a good part of my career and helped many organizations tap into its massive potential,” said Joiner. “Most of the IT industry is ill-equipped to understand or leverage this type of data. InMoment has been relentless in introducing innovation to solve a whole new class of challenges not yet met by traditional customer experience vendors.”
InMoment is a portfolio company of private equity firm Sorenson Capital. According to Ron Mika, Sorenson co-founder and managing partner and member of the InMoment board of directors, bringing Joiner to Utah is a big win on many fronts. “The ability to attract talent of his caliber says something powerful about InMoment, as well as the local technology ecosystem. We look forward to working with Andrew to accelerate the growth of InMoment, and welcome him as a new and important voice in our state’s innovation leadership.”