Lehi-based OrderProtection.com names Chatterley its new CEO

OrderProtection.com, an e-commerce purchase protection and customer experience platform based in Lehi, has named Tanner Chatterly its new CEO.

“With a strong background in the organization and a demonstrated commitment to customer-centric leadership, Chatterley is poised to lead the company into its next phase of growth and innovation while helping expand its footprint into new markets,” OrderProtection.com said in a release.

Chatterley, who joined OrderProtection.com last year as the director of revenue, brings a background in revenue optimization, business analytics, operational leadership and customer success management to his new role. His journey from overseeing sales and customer success at the company to managing its implementation, marketing and a large number of its employees gave him a comprehensive understanding of the business and earned him the trust of its team, making him uniquely suited to take on the executive role, the company said.

“What excites me most about this opportunity is the chance to shape OrderProtection.com’s long-term vision and transform it into an all-inclusive, post-purchase customer experience platform for the brands we serve,” said Chatterley. “As the director of revenue, I was able to lead a team of account executives and customer success managers who share our company’s dedication to providing the best post-purchase protection for consumers. Now, as CEO, I have been trusted with the responsibility of steering the entire ship forward, serving as both a navigator and a collaborator and working more closely with all departments to enable our team to pivot swiftly and effectively in response to market conditions and feedback from both current and future customers.”

In 2022, OrderProtection.com secured a $10 million Series A investment from growth-stage private equity firm, Maddix Capital, based in Lehi. The advising team at Maddix Capital was involved in the decision to place Chatterley in the executive position.

“Tanner was a standout for this role very early on,” said Jesse Silva, founder and general partner of Maddix Capital, who took a position as board member at OrderProtection.com following the Series A investment. “Like many of us at Maddix, he exhibits a relentless entrepreneurial spirit that is deeply committed to delivering results, driving innovation and empowering individuals on his team.”

Prior to joining OrderProtection.com, Chatterley was the revenue operations manager at Aumni, an investment analytics company that delivers data and insights for private capital markets. He was also senior revenue optimization analyst and client success manager at Route, a post-e-commerce-purchase platform and an analyst at Blackstone Analytics.