NeverBounce, a Cleveland-based company that provides email verification and cleaning services, is expanding with a new office in Park City.
Founder and CEO Brad Owen said that office will open in mid-October and will house NeverBounce’s Customer Success operations — a blend of sales functions and tech advice and support.
Rachel Kostura, head of customer success at NeverBounce, is moving to Utah to lead the office. Owen said the company spent a few months scouting sites in the West, including in San Francisco, San Jose, Seattle, Portland and Denver, to find a base from which to serve West Coast customers.
“Opening an office in Utah will allow us to tap into the vibrant culture and emerging opportunities that the tech hub now known as Silicon Slopes provides,” said Owen. “As a critical component of our company’s success, identifying the right talent is vital to continue offering an unprecedented level of support.”
While headquarters will remain in Cleveland, the new office location in Park City will help to accommodate the company’s rapid growth and foster relationships with current and new West Coast customers, Owen said
Owen said the Customer Success team is responsible for establishing a trusted advisor relationship with each customer and driving continued value of the company’s email verification products and services. Team members in Park City will work with clients to establish critical personal and organizational goals, key performance indicators and ensure satisfaction.
“After considering other West Coast options, Park City was a natural fit for NeverBounce,” said Kostura. “The emphasis on healthy living, outdoor recreation and passion for tech is a winning combination.”
The Utah opening is scheduled for Oct. 24.