ServiceTitan, a Los Angeles-based provider of software for the trades industry, has announced that it will open an office in the greater Salt Lake City area to help in the company’s rapid growth and pursuit of strong technology talent. As the company’s fifth office location, the Salt Lake City office will serve multiple functions, including a Global Center of Excellence for ServiceTitan customer support. ServiceTitan also announced that it has hired Kim Park as vice president of global customer support to lead the company’s initiative to hire customer experience talent in the region.
“Making our customers wildly successful is core to our DNA at ServiceTitan. It drives every decision we make from our products to our services and beyond,” said Ara Mahdessian, CEO and co-founder of ServiceTitan. “In this case, I’m particularly excited to bring Kim Park aboard and to launch our customer support Global Center of Excellence so that we can continue to serve our customers at the level they deserve.”
As a longtime Utah resident, Park brings more than 15 years of experience growing and scaling world-class customer support organizations in the Salt Lake City region.
“I’m proud to join ServiceTitan to lead the customer support team into the future,” said Park. “Our primary focus is on our customers’ success, and the investment of the new Center of Excellence in Salt Lake City is a powerful declaration of our commitment to them. I have lived and worked in the customer support industry in Utah for several decades and look forward to bringing on exceptional talent to help us elevate our customer experience.”
This past March, ServiceTitan announced a $500 million round of investment at an $8.3 billion valuation. The company said that makes it the highest valued private vertical software company in the world. ServiceTitan also announced that it surpassed $250 million in annual recurring revenue, having grown 10-fold in the past three years. ServiceTitan has more than 1,600 employees worldwide.
ServiceTitan’s software suite includes CRM; intelligent dispatch; custom reporting; marketing automation; a mobile solution for field techs; and accounting, payments and financing integrations for the service industry.