Lehi-headquartered Weave Communications, an all-in-one customer experience and payments software platform for small and medium-sized health care businesses, has signed an agreement and plan of merger to acquire TrueLark, an AI-powered receptionist and front-desk automation platform based in Palo Alto, California.
“This strategic acquisition will bring together Weave’s category leadership in health care communications with TrueLark’s agentic AI capabilities, unlocking a future of autonomous, intelligent workflows that transform how practices operate, engage patients and grow revenue,” Weave said in a release.
“TrueLark represents more than a new product. The acquisition positions Weave at the forefront of agentic AI in SMB health care. Their purpose-built, AI-first platform brings autonomous, always-on functionality to core front-office operations,” said Brett White, CEO of Weave. “The acquisition will deliver a virtual assistant that helps practices fill more appointments, improve responsiveness, and drive stronger patient engagement, all without increasing headcount.”
TrueLark’s platform leverages conversational AI to manage missed calls, text messages and web chats to book and reschedule appointments, handle after-hours communication and automate common administrative workflows to replicate and enhance front-office performance, Weave said. The platform enables health care teams to shift from reactive communication to proactive engagement, ensuring every opportunity is captured, even outside of business hours.
“Joining Weave gives us the opportunity to bring our AI innovation to a broader audience while continuing to push the boundaries of what’s possible in health care automation,” said Srivatsan Laxman, CEO and co-founder of TrueLark. “We’re excited to accelerate the next generation of intelligent practice communication together.”
Under the terms of the agreement, Weave will acquire all outstanding equity and ownership interest in TrueLark for $35 million, composed of $25 million in cash and $10 million in equity, subject to customary purchase price adjustments. In addition, the agreement includes a potential performance-based award for certain key personnel paid annually in stock over a two-year period. The transaction is expected to close before June 30.